Help Center

Our racks are 14 gauge steel.

Yes, the pull-up bar can be flipped on the Alpha1000 and Alpha2000. 

Our pre-built equipment bundles are completely customizable once you are in your cart. Go ahead and add the entire bundle to your cart, from there you will be able to add or remove any items you'd like! 

Yes, please check out our financing options here!

Please expect 1-3 business days for processing before your order ships. Once shipped, it is typically 3-7 business days via FedEx Ground. 

Currently, we are unable to ship internationally. 

FedEx sometimes splits the orders up, but it looks like all your boxes have been delivered. You can click on your tracking number, scroll down, and click on the tab 'Multi-piece Shipment'. Once you click on that, it will show all of your tracking numbers and packages associated with your order, which ones were delivered, and which ones are still on the way. 

We have a 30-day return policy. If 30 days have gone by since your purchase was delivered, unfortunately we are unable to offer you a return or refund. For any returns within 30 days, the customer is responsible for paying return shipping and a 10% restocking fee equal to the amount of the original item cost. If you decide to return a product, we will send you a FedEx return label. The cost of the return label would be deducted from your final refund. We will process your return within a week of receiving the returned product. If accepted, a credit will automatically be applied to your credit card or original method of payment. For further information, please check out our return policy: https://thegrindfitness.com/policies/refund-policy